I work nearby so I was like, "sure!" but there was a sinking pit in my stomach when I arrived because of how INSANELY crowded with that looked like mostly tourists. My heart just sank.Ĭame here last Friday, late afternoon/early evening, to pick up a Thunderbolt to HDMI mini-port cable thingie for my boyfriend who doesnt live or work near an Apple store. ![]() A huge crack in my screen from the top left to the bottom center. I rip open my suitcase, fling off the cellophane covering the screen, and then I see it. So I arrive home, happy that I finally have my IMac back. II get home, about 3 hours later, I thought it would be better to walk to the bus station on 42nd and 8th ave, then risk taking my beloved IMac, and my new Ipad 2 up and down those hideous subway stairs. I felt like I was a little kid with a scraped knee, and someone was saying to me “There, There, it will be alright.” And I am thinking, “this is Apple they know their stuff”, and then believed the kind words spoken to me by the technician and proceed to the sales floor where I spent another $1000 dollars on an Ipad 2, and several other Apple accessories. I’m thinking to myself “Bring it in Again?!, Next Level?” wasn’t this the next level?. The Tech gives me a polite friendly smile and says “Just bring it in again, and we will take it to the next level.” I express my dismay and concern, citing “Murphys Law” and what happens next if I encounter the same problems. The tech then places my IMac, covered in a single layer or cellophane to protect the screen, into my big suitcase, which is padded with pillows, a few towels, and my daughters old teddy bear. ![]() Im thingking to my self “Did I bring my heavy iMac via bus, train, and cab there for nothing”. “All the software and hardware test worked out fine” he says. Nine days later, another tech tells me they couldnt fix anything because they couldnt replicate the problem. I tell the tech all about my IMac woes, he does some preliminary checks and notices that “there is a definitely a power issue” he comments on the unexpected shutdowns noted in the macs logs and informs me they will need to keep it for a while for testing. ![]() I wait 30 min for my turn at the Genius Bar. I finally get to the store, it’s packed with people, and check in. Trains are still not running in NJ, so I carefully transport my beloved IMac via bus, NYC Subway, and cab. Its the Monday after Irene hit New York, my classes begin the next day, and it’s chaotic in the city. Now I live in New Jersey, and take public transportation, and a 27" iMac is a heavy piece of equipment. After several more calls to Apple support and a reinstallation or two of the OS (including an upgrade to Lion) I brought my it into the 5th Ave Mac Store in NYC. But it still kept slowing down, getting really hot, and shutting down unexpectedly. I called Apple support, and followed their directions in resetting the iMac. It became unreliable I bought a refurbish MacBook Pro. But after a month, to my dismay, my brand new i7 Quad Core IMac with 16 Gigs of RAM began to overheat, slowdown, and shut off unexpectedly. I was sold on its amazing speed and ability to render video and do all the other things a computer geek, like myself, may need to do. After being a die-hard PC geek all my life, I finally gave in and bought my first mac ever. I bought a brand new 27" IMac, with the Apple Care, last October for school. I live in Jersey but Work and attend college in NYC.
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